Performance criteria

• Observance of hygiene and cleanliness rules
• Compliance with work instructions
• Order and cleanliness

Tasks

• Arrange the tables.
• Polish utensils and wipe glasses.
• Set the tables: tablecloths or placemats, napkins, dishes, glasses, utensils, lamps, candles, flowers, etc.
• Set up the galley: stock the carts with foodstuffs and various materials, prepare coffee, tea, etc.
• Stock the bar.

Performance criteria

• Compliance with work instructions
• Courteous service
• Warm welcome

Tasks

• Welcome customers.
• Direct them to a table.
• Hand out menus.
• Answer enquiries.

Performance criteria

• Observance of occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Compliance with work instructions
• Observance of rules of service and precedence
• Staying within the limits of the occupation
• Efficient service
• Effective coordination with kitchen staff

Tasks

• Present menus.
• Suggest dishes and accompaniments.
• Take orders.
• Place orders.
• Serve soups, entrees and desserts.
• Keep water glasses filled.
• Serve hot and cold drinks.
• Serve alcohol.
• Prepare bills and give them to customers.

Performance criteria

• Compliance with work instructions
• Proper application of work techniques
• Quick execution

Tasks

• Clear dishes and glasses, with and without a platter.
• Remove tablecloths or placemats.
• Wipe tables.
• Bring the dirty dishes for dishwashing.

Performance criteria

• Compliance with work instructions
• Courteous service
• Honesty
• Accurate calculations and data entered
• Proper use of computerized equipment

Tasks

• Receive money and give change.
• Use a cash register, computerized sales equipment or a point-of-sale terminal to receive payment by credit or debit card.
• Charge amounts to customers’ accounts.
• Give receipts, sales slips, transaction records, etc.

Performance criteria

• Observance of occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Compliance with work instructions
• Proper use of cleaning products
• Order and cleanliness

Tasks

• Clean the equipment.
• Wash and put away glasses, dishes and utensils.
• Sweep floors.
• Detect various problems and notify the person in charge.

Performance criteria

• Observance of occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Compliance with work instructions
• Proper use of cleaning products
• Order and cleanliness

Tasks

• Clear, empty, wash and put away platters.
• Clean and disinfect tables and chairs.
• Sweep and wash floors.
• Empty and clean garbage cans.
• Clean and disinfect bathrooms.
• Store cleaning products.