Directory of Semiskilled Trades

Sector : 03 - Food Services and Tourism Info

8815 Baker’s Helper

The competency has been added.
M815
Field of application Baker’s helpers work in bakeries, traditional bakeries or at the baked goods counter in grocery stores or supermarkets. They may also work in semi-industrial or industrial bakeries.
Other job titles Bakery clerk

710 - Receive or help receive merchandise, raw materials, semi-finished products, etc. Optional task or competency 2

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of hygiene and cleanliness rules
  • Observance of rules with respect to hazardous materials
  • Compliance with quality standards
  • Compliance with work instructions
  • Compliance with company policies
  • Proper application of work techniques
  • Accurate data
  • Careful handling of merchandise

Tasks

  • Receive instructions from the person in charge about the delivery schedule and types of merchandise (food products, dry goods, animals, materials, hazardous materials, etc.).
  • Welcome the driver of the delivery vehicle.
  • Read over the delivery documents: check the delivery location, date and time.
  • Sign the shipping receipt.
  • Notify quality control so they can come and check the raw materials.
  • Cross-check the delivered merchandise against the ordered merchandise (type of merchandise, quantity, etc.).
  • Check the condition of the merchandise: do a visual inspection of the packaging or boxes, open a container, count the items, etc.
  • Apply the prescribed procedure if merchandise is damaged or does not comply.
  • Use an optical scanner to record the entry of the merchandise.
  • Fill out the administrative forms and send them to the department concerned or to the designated person.
  • Detect any problems and notify the person in charge.

712 - Handle food and other products 1

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of hygiene and cleanliness rules
  • Observance of rules with respect to hazardous materials
  • Compliance with work instructions
  • Proper application of work techniques
  • Proper use of materials-handling equipment
  • Concern for the safety of people and goods
  • Careful handling of products

Tasks

  • Choose the materials-handling equipment in accordance with the form and weight of the products.
  • Check the condition of the materials-handling equipment.
  • Lift boxes, bags, materials or any other cumbersome items and place them on the equipment.
  • Move products.
  • Place the products in the designated locations.
  • Detect any problems and notify the person in charge.

831501 - Set up for the day’s production Optional task or competency 2

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of hygiene and cleanliness rules
  • Compliance with work instructions
  • Staying within the limits of the occupation
  • Proper application of work techniques
  • Proper use of equipment

Tasks

  • Take note of the production table.
  • Select ingredients.
  • Prepare tools and equipment.
  • Weigh and measure ingredients, and load the mixer.
  • Operate the equipment. Optional task or competency
  • Unload the finished product. Optional task or competency

831502 - Perform activities related to the preparation of baked goods Optional task or competency 2

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of hygiene and cleanliness rules
  • Compliance with work instructions
  • Staying within the limits of the occupation
  • Proper application of work techniques
  • Proper use of equipment

Tasks

  • Grease or flour moulds or sheets.
  • Cut the dough into portions.
  • Shape the dough.
  • Cover the moulds for rising.
  • Stretch pizza dough. Optional task or competency

831503 - Bake baked goods 2

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of hygiene and cleanliness rules
  • Compliance with work instructions
  • Staying within the limits of the occupation
  • Proper application of work techniques
  • Proper use of equipment

Tasks

  • Set the oven temperature.
  • Place the moulds in the oven.
  • Monitor the baking.
  • Remove the moulds and set aside the products.

831504 - Perform activities related to the preparation of pastries Optional task or competency 2

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of hygiene and cleanliness rules
  • Compliance with work instructions
  • Staying within the limits of the occupation
  • Proper application of work techniques
  • Proper use of equipment

Tasks

  • Mask cakes or apply finishes.
  • Decorate cakes.
  • Decorate tarts, etc.

715 - Package food and non-food products 2

Performance criteria

  • Observance of hygiene and cleanliness rules
  • Compliance with work instructions
  • Compliance with quality standards
  • Proper application of the work techniques
  • Accurate and visible labelling
  • Concern for efficiency
  • Attractive presentation of products

Tasks

  • Set up the work area and prepare the packaging materials and equipment.
  • Check the condition of the packaging containers.
  • Check that the scale is working properly.
  • Count or weigh products. Optional task or competency
  • Sort or organize the products. Optional task or competency
  • Place the products in containers or bags and repackage them.
  • Check the quality of the presentation.
  • Close and seal the containers.
  • Verify the accuracy of the information on the labels and affix them to the products.
  • Put food products in the cold room, refrigerated counters or freezers.

22 - Stock the counters, freezers, shelves or display cases 2

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of hygiene and cleanliness rules
  • Compliance with work instructions
  • Compliance with display plan
  • Attractive presentation of products

Tasks

  • Read the display plan.
  • Check which articles are on special in the weekly flyer.
  • Rotate products: check the expiry dates and remove expired products.
  • Wipe off counters and shelves.
  • Dust containers of food and non-food products.
  • Replace new products.
  • Check the labels close to the counters and shelves.
  • Detect various problems ( breakages, malfunctioning equipment, missing objects, etc.) and notify the person in charge.

831505 - Serve customers at the baked goods counter 2

Performance criteria

  • Attentiveness
  • Relevant, accurate and clear information provided
  • Concern for client satisfaction.

Tasks

  • Greet customers.
  • Take note of customers’ requests.
  • Provide information on baked goods and pastries.
  • Direct customers toward the product requested.
  • Hand products to customers.

10 - Receive payment from customers Optional task or competency 2

Performance criteria

  • Compliance with work instructions
  • Courteous service
  • Honesty
  • Accurate calculations and data entered
  • Proper use of computerized equipment

Tasks

  • Receive money and give change.
  • Use a cash register, computerized sales equipment or a point-of-sale terminal to receive payment by credit or debit card.
  • Charge amounts to customers’ accounts. Optional task or competency
  • Give receipts, sales slips, transaction records, etc.

102 - Clean and tidy up the workspace and counters 1

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of hygiene and cleanliness rules
  • Proper use of cleaning products
  • Order and cleanliness

Tasks

  • Clean and disinfect counters and work areas.
  • Clean and disinfect equipment, machines, materials and accessories.
  • Clean and disinfect refrigerators and cold rooms. Optional task or competency
  • Scour ovens and other baking equipment. Optional task or competency
  • Wash dishes, glasses and utensils. Optional task or competency
  • Put away materials.
  • Sweep and wash floors.
  • Empty and clean garbage cans.
  • Store cleaning products.
Info Optional competency or task. Competencies or tasks marked with this symbol are not required in all workplaces. They could be included in a student’s training plan if the practicum setting offers the opportunity for the student to apply them.