Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Observance of established spraying time
• Proper application of work techniques
• Proper use of tools and equipment
• Concern for customer safety and satisfaction
• Demonstration of ability to work in a team

Tasks

• Receive instructions from the person in charge.
• Inspect the boards and notify the person in charge of any problem.
• Remove equipment or accessories used during the summer season (basketball hoop, goal, etc.).
• Clean the surface.
• Install the spraying system.
• Spray the surface.
• Evaluate the quality of the ice and make the necessary touch-ups.
• Paint lines or logos.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Proper application of work techniques
• Proper use of tools and equipment
• Concern for customer safety and satisfaction
• Resourcefulness

Tasks

• Receive instructions from the person in charge.
• Remove snow from the rink: shovel or operate a snow blower.
• Resurface the ice.
• De-ice the edge of the boards.
• Repaint lines or logos.
• Install goals or accessories for special events.
• Remove snow from sidewalks, stairs and paths leading to the skating rink.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Proper application of work techniques
• Proper use of equipment
• Order and cleanliness

Tasks

• Receive instructions from the person in charge.
• Pick up objects and put them where they belong.
• Reposition furniture.
• Pick up garbage and dispose of it.
• Empty the garbage cans and bring the garbage bags to the appropriate location.
• Place recyclables in the appropriate bins.
• Sweep the floor and mop as needed.
• Wipe the furniture, window sills, etc.
• Wash the sinks, toilets and showers.
• Fill paper towel dispensers, soap dispensers, etc.
• Make sure that the schedule and rules are visible.
• Perform related tasks (turn on the sound system, coffee maker, etc.).
• Inspect the facilities before leaving: turn off lights and electrical appliances, place boots outside, lock the door, etc.
• Identify maintenance-related problems and notify the person in charge.

Performance criteria

• Courtesy
• Attentiveness
• Relevant, accurate and clear information provided

Tasks

• Greet the customer.
• Interpret requests.
• Provide information about operating hours, rules, special events, etc.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• staying within the limits of the occupation
• Appropriate judgment
• Clear communication with customers
• Patience
• Courteous service
• Friendliness
• Vigilance
• Concern for customer safety and satisfaction

Tasks

• Observe skaters and identify those exhibiting risky behaviour (excessive speed, prohibited games, failure to follow rules).
• Invite skaters who are breaking the rules to respect them.
• Answer questions and respond to complaints from customers.
• Identify problems and notify the person in charge as soon as possible.

Performance criteria

• Observation of occupational health and safety rules
• Compliance with work instructions
• staying within the limits of the occupation
• Self-control
• Promptness

Tasks

• Recognize that the incident or situation is problematic.
• Notify the person in charge or call the emergency number (310-4141 or 911).
• Reassure the person and stay with them until help arrives.
• Help maintain order.
• Help disperse a crowd.
• Intervene while being mindful of your own safety.
• Write an event report.