Directory of Semiskilled Trades

Sector : 01 - Administration, Commerce and Computer Technology Info

8798 Stock Handler

The competency has been added.
M798
Field of application Stock handlers work with clothing, sports and outdoor activity products, home accessories, health and personal care products, office supplies, toys and games, pet food and accessories, furniture or household appliances, building materials and supplies, in department or warehouse stores. Their work schedule is variable.
Other job titles Yard clerk, warehouse clerk, materials handler, merchandiser, sales floor clerk, warehouse clerk, night clerk
Information specific to the trade Sections 256.2 and 256.3 of the Regulation respecting occupational health and safety stipulate that an operator of a fork lift truck must be at least 16 years old and must have undergone appropriate training.

829801 - Receive merchandise Optional task or competency 2

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of rules of hygiene, if applicable
  • Observance of WHMIS rules, if applicable
  • Compliance with work instructions
  • Compliance with company policies
  • Proper application of work techniques
  • Proper use of handling equipment
  • Accurate data
  • Compliance with the storage or warehousing plan
  • Careful handling of merchandise
  • Demonstration of the ability to work alone or in a team

Tasks

  • Receive instructions from the person in charge about the delivery schedule and types of merchandise (dry goods, hazardous materials, plants, animals, building materials, etc.).
  • Welcome the driver of the delivery vehicle.
  • Read over the delivery documents: check the delivery location, date and time.
  • Sign the shipping receipt.
  • Help unload the delivery vehicle. Optional task or competency
  • Cross-check the delivered merchandise against the ordered merchandise (type of merchandise, quantity, etc.).
  • Check the condition of the merchandise: do a visual inspection of the packaging or boxes, open a container, count the items, etc.
  • Apply the prescribed procedure if merchandise is damaged or does not comply.
  • Use an optical scanner to record the entry of the merchandise.
  • Fill out the administrative forms and send them to the department concerned or to the designated person.
  • Move the boxes, bags, furniture, materials, etc. to the store’s back room or warehouse.
  • Detect problems and inform the person in charge.

829802 - Prepare merchandise for sale 2

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of rules of hygiene, if applicable
  • Compliance with work instructions
  • Compliance with company policies
  • Observance of rules respecting labelling
  • Proper application of work techniques
  • Proper use of the labeller
  • Careful handling of merchandise
  • Prevention of theft and loss of merchandise

Tasks

  • Receive instructions from the person in charge.
  • Unpack boxes, unwrap furniture, open bags, etc.
  • Check the condition of the merchandise: remove and put aside items that are not fit for sale and note the information on a form.
  • Sort items by category and place them in bins; fold or hang garments; bag products; put together gift sets, assemble items, etc.
  • Prepare the tags.
  • Tag the items.
  • Attach the antitheft devices. Optional task or competency
  • Check the quality of the preparation.
  • Put the prepared merchandise in the store’s back room or warehouse.

829803 - Handle merchandise 1

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of rules of hygiene, if applicable
  • Observance of WHMIS rules, if applicable
  • Compliance with work instructions
  • Proper application of work techniques
  • Proper use of handling equipment
  • Concern for the safety of people and goods
  • Careful handling of merchandise
  • Demonstration of the ability to work alone or in a team
  • Safe operation of lift truck, when needed

Tasks

  • Choose the materials-handling equipment in accordance with the form and weight of the merchandise.
  • Check the condition of the materials-handling equipment (dolly, truck, harness, etc.).
  • Lift boxes, bags, furniture, materials or any other cumbersome items and place them on the equipment.
  • Move the boxes, bags, furniture, materials, etc. to the store’s back room, warehouse or yard.
  • Place the merchandise in the designated locations.

829804 - Arrange merchandise in the sales area 2

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of hygiene and cleanliness rules
  • Compliance with work instructions
  • Compliance with the merchandising strategy
  • Proper application of work techniques
  • Proper time management
  • Demonstration of good organizational skills
  • Attractive display of merchandise
  • Demonstration of the ability to work alone or in a team
  • Prevention of theft and loss of merchandise

Tasks

  • Consult the display or set-up plan.
  • Become informed about the products listed in the week’s circular. Optional task or competency
  • Wipe or dust the shelves.
  • Move or assemble display cases, hangers, bins, etc.
  • Fill the shelves, display cases, hangers, bins, etc.: remove expired, damaged or out-of-season products, open the boxes of items, place them on the shelves, hangers, display cases, etc.
  • Pile up the bags.
  • Arrange the merchandise in the sales area.
  • Put certain items of merchandise under lock and key, place them in such a way as to avoid breakage or put up a “do not touch” sign.
  • Check the presentation of the merchandise.
  • Put the prices on the shelves, display cases, bins, furniture, materials, etc.
  • Cross-check the prices indicated against the sales prices for the items (regular or sale prices).
  • Assist staff in preparing promotional events (product display, theme decorations, dressing a window, etc.).
  • Detect problems with respect to the safety of people and merchandise and inform the person in charge.

829805 - Answer clients’ requests 2

Performance criteria

  • Observance of occupational health and safety rules
  • Compliance with work instructions
  • staying within the limits of the occupation
  • Accurate identification of the products sold by the retailer
  • Relevant, accurate and clear information provided
  • Concern for customer safety and satisfaction
  • Presentation of positive image of the business
  • Appropriate attire
  • Wearing of identification badge
  • Respect for clientele
  • Courtesy
  • Patience
  • Friendliness

Tasks

  • Listen to the client’s request or offer to be of assistance.
  • Indicate where products, customer service, washrooms, cashes, cafeteria, etc. can be found.
  • Accompany the client to his/her destination.
  • Go and get items located in departments where the client cannot go or in the warehouse.
  • Direct clients who want to obtain information on items to the sales associate.
  • Ensure client satisfaction.

829806 - Help deliver orders Optional task or competency 2

Performance criteria

  • Observance of occupational health and safety rules
  • Compliance with work instructions
  • staying within the limits of the occupation
  • Proper application of work techniques
  • Demonstration of ability to work in a team
  • Concern for company profitability

Tasks

  • Receive instructions from the person in charge.
  • Read the order form (nature of the items purchased, client name and contact information, delivery time, etc.).
  • Get the items and check their condition.
  • Put the order together.
  • Ensure that the order is complete.
  • Wrap the order.
  • Hand the order to the client, carry it to his/her vehicle or put it on the delivery dock.
  • Fill in the administrative forms.
  • Detect problems and inform the person in charge.

829807 - Keep the premises orderly and clean 1

Performance criteria

  • Observance of occupational health and safety rules
  • Compliance with work instructions
  • Proper application of work techniques
  • Proper use of equipment
  • Order and cleanliness

Tasks

  • Put away items left on the counter, in the dressing rooms, on the floors, at the cashes, etc.
  • Pick up objects left in the aisles or sales area (materials-handling equipment, shopping carts, various objects, etc.).
  • Vacuum or sweep the sales area, the store’s back room or the warehouse.
  • Put away the materials-handling equipment.
  • Put away the wrapping materials, cardboard boxes and other types of containers.
  • Recover recyclable materials.
  • Empty the garbage cans.
  • Detect problems and inform the person in charge.

522 - Operate a lift truck Optional task or competency 2

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of the maximum load capacity of lift truck and grasping attachments
  • Observance of traffic rules
  • Compliance with lift truck shutdown and start procedures
  • Proper application of work techniques
  • Accurate interpretation of signalling instructions
  • Concern for pedestrian safety
  • Careful handling of merchandise, materials, products, etc.
  • Safe driving of lift truck

Tasks

  • Check that the lift truck and its accessories are working properly.
  • Install or remove grasping equipment.
  • Use the various driver safety devices: seat belt, screen doors, etc.
  • Start the lift truck.
  • Manoeuvre with the (loaded or empty) lift truck: move forward or backward, make forward or backward turns, check blind spots, etc.
  • Shut down the lift truck: put the engine in neutral, engage the parking brake, lower the loading device, etc.

714 - Take action in the event of a minor incident or problem Optional task or competency 2

Performance criteria

  • Observation of occupational health and safety rules
  • Compliance with work instructions
  • staying within the limits of the occupation
  • Self-control
  • Promptness

Tasks

  • Recognize that the incident or situation is problematic.
  • Notify the person in charge or call the emergency number (310-4141 or 911).
  • Reassure the person and stay with them until help arrives.
  • Help maintain order.
  • Help disperse a crowd.
  • Intervene while being mindful of your own safety.
  • Write an event report.
Info Optional competency or task. Competencies or tasks marked with this symbol are not required in all workplaces. They could be included in a student’s training plan if the practicum setting offers the opportunity for the student to apply them.