Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Courtesy
• Relevant, accurate and clear information provided
• Concern for client satisfaction.
• Patience
• Courteous service
• Friendliness
• Appropriate attire
• Wearing of identification badge

Tasks

• Prepare the workstation.
• Greet customers.
• Check customers’ ages to see whether they are entitled to special rates, where offered
• Give each customer a ticket, an admission bracelet, an adhesive lapel tag, a bar-code card, etc.
• Explain to customers how to use the admission bracelet or card.
• Stamp each customer’s hand with an ink stamp so that customers can come and go as they wish.
• Ask customers to drop a section of their coupon in the designated slot, where applicable.
• Activate the turnstile giving access to the premises.
• Inform a superior in the event of problems (i.e. a user who contravenes the rules or refuses to pay the fees, etc.).

Performance criteria

• Compliance with work instructions
• Courteous service
• Honesty
• Accurate calculations and data entered
• Proper use of computerized equipment

Tasks

• Receive money and give change.
• Use a cash register, computerized sales equipment or a point-of-sale terminal to receive payment by credit or debit card.
• Charge amounts to customers’ accounts.
• Give receipts, sales slips, transaction records, etc.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• staying within the limits of the occupation
• Demonstration of a keen sense of observation
• Appropriate judgment
• Vigilance
• Appropriate attire
• Wearing of identification badge

Tasks

• Greet customers.
• Ask customers for their tickets.
• Tear the ticket in two. Give one part to the customer and deposit the other in the designated slot.
• Keep an eye on people who may be likely to create problems (people who look sick, drunk, etc.) and quickly inform the person in charge.
• Keep an eye out for people who try to get in without paying.
• Inform a superior in the event of problems.

Performance criteria

• Compliance with work instructions
• Courteous service
• Attentiveness
• Relevant, accurate and clear information provided
• Concern for client satisfaction.
• Appropriate attire
• Wearing of identification badge

Tasks

• Greet customers.
• Inquire about the customers’ needs.
• Provide information on rates (for adults, children, senior citizens, families, etc.), opening and closing hours, rules, special events, etc.
• Help people to find their way around by pointing out the numbers and locations of various rooms, stands, fairground attractions, etc.
• Offer brochures to customers.
• Direct customers toward the person in charge for more complex questions or complaints.

Performance criteria

• Observation of occupational health and safety rules
• Compliance with work instructions
• staying within the limits of the occupation
• Self-control
• Promptness

Tasks

• Recognize that the incident or situation is problematic.
• Notify the person in charge or call the emergency number (310-4141 or 911).
• Reassure the person and stay with them until help arrives.
• Help maintain order.
• Help disperse a crowd.
• Intervene while being mindful of your own safety.
• Write an event report.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with the stocking or storage plan
• Order and cleanliness

Tasks

• Pick up the trash.
• Put away the forms, tickets, materials, etc.
• Check the condition of the price signs, schedule posters, etc.
• Dust the workstation (pay station, surveillance monitor, computer, counter, etc.).
• Sweep the floor.
• Wash the windows.
• Empty the wastepaper baskets.
• Remove the snow from the space around the entrance booth or wicket.
• Detect any problems and notify the person in charge.