Performance criteria

• staying within the limits of the occupation
• Courteous service
• Attentiveness
• Relevant, accurate and clear information provided
• Accurate information entered on slips
• Concern for customer safety and satisfaction

Tasks

• Greet the client.
• Interpret the request.
• Provide information on the services offered.
• Provide information on the use, maintenance or storage of equipment.
• Present the health and safety rules.
• Consider if it is appropriate to refuse to carry out an adjustment or repair.
• Explain the work to be done and the approximate cost of the repair.
• Fill in the slips or input the information.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Observance of manufacturer’s specifications
• Proper application of work techniques
• Proper use of tools
• Compliance with assembly plan
• Careful handling of bicycle
• Consideration of customers’ physical characteristics

Tasks

• Read the work sheet.
• Read the instruction manual.
• Assemble bicycle parts.
• Adjust brakes, chain tension and gears.
• Adjust the handlebar, seat and pedals.
• Grease or lubricate parts.
• Check the tire pressure and add air, if necessary.
• Check the wheel alignment and align the wheels, if necessary.
• Check the installation of reflectors.
• Fasten and screw on accessories (baby seats/child carriers, bag racks, baskets, bags) and make adjustments.
• Check that the bicycle is working properly.
• Fill out administrative forms and forward them to the appropriate department or person.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Observance of manufacturer’s specifications
• Proper application of work techniques
• Proper use of tools
• Properly functioning bicycle
• Careful handling of bicycle
• Concern for customer safety and satisfaction

Tasks

• Read the work sheet.
• Read the instruction manual.
• Adjust the handlebar.
• Adjust the seat.
• Adjust the pedals.
• Check the tire pressure and add air.
• Grease or lubricate parts.
• Check that the bicycle is working properly.
• Fill out administrative forms and forward them to the appropriate department or person.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Observance of manufacturer’s specifications
• Proper application of work techniques
• Proper use of tools
• Properly functioning bicycle
• Careful handling of bicycle
• Concern for customer safety and satisfaction

Tasks

• Read the work sheet.
• Read the instruction manual.
• Replace parts: seat, pedals, chain, etc.
• Repair brakes.
• Repair a flat tire.
• Check that the bicycle is working properly.
• Fill out administrative forms and forward them to the appropriate department or person.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• staying within the limits of the occupation
• Observance of the Highway Safety Code
• Appropriate judgment
• Proper application of work techniques
• Civility
• Concern for customer safety and satisfaction
• Efficient work

Tasks

• Check that everything is in order before going out on the road (condition of bicycle and accessories, toolkit, cellphone).
• Put on uniform and helmet.
• Ride out to bike parks. using a global positioning system (GPS).
• Locate damaged bicycles.
• Inspect or test bicycles in order to identify problems.
• Determine whether a bicycle can be repaired on the spot or must be sent to the repair shop.
• Perform the work on site or communicate with the appropriate person in the shop.
• Fill out administrative forms and, once back in the shop, forward them to the appropriate department or person.

Performance criteria

• Compliance with work instructions
• Courteous service
• Honesty
• Accurate calculations and data entered
• Proper use of computerized equipment

Tasks

• Receive money and give change.
• Use a cash register, computerized sales equipment or a point-of-sale terminal to receive payment by credit or debit card.
• Charge amounts to customers’ accounts.
• Give receipts, sales slips, transaction records, etc.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Compliance with the storage or warehousing plan
• Order and cleanliness

Tasks

• Put away tools, parts, materials, products, etc.
• Wipe workbenches and shelves.
• Stock the workstation.
• Sweep floors.
• Salvage scrap materials for recycling or dispose of waste.
• Empty garbage cans.