Performance criteria

• Compliance with work instructions
• Accurate reading of roadmaps
• Proper use of a GPS system if necessary, as well as telecommunications equipment
• Efficient work
• Good organizational skills

Tasks

• Read work orders (location of parking lots to patrol, work schedule, etc.).
• Prepare equipment: verify the condition of computerized equipment, ensure sufficient quantities of ticket books and pens, etc.).
• Wear company uniform and identification card.
• Complete a work report upon return.
• Notify the person in charge of any problems.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• staying within the limits of the occupation
• Proper application of work techniques

Tasks

• Ensure that the vehicle is in good working order: check brakes, headlights and blinkers, etc.
• Check the fuel level and fill up the tank as needed.
• Check the oil levels and top them us as needed: select product, pour a sufficient amount in the appropriate place, close and put away or throw out the container.
• Check the levels of all other fluids and top them up as needed: select product, pour a sufficient amount in the appropriate place, close and put away or throw out the container.
• Check the tire pressure and inflate as needed; check for signs of wear.
• Clean and tidy up the interior of the vehicle.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Observance of the Highway Safety Code
• staying within the limits of the occupation
• Proper use of computerized equipment
• Safe and economical driving of vehicle
• Presentation of positive image of the business
• Appropriate judgment
• Vigilance

Tasks

• Upon arrival, park the patrol vehicle in an appropriate area.
• Go up and down rows making sure that the daily or monthly parking permits placed on the windshields or dashboards are valid.
• Where a valid parking permit is lacking, issue a ticket, noting key information such as the vehicle make, licence plate number, date and time, etc., sign it and place it on the windshield of the vehicle.
• File the copy of the ticket.
• Monitor the comings and goings of individuals and vehicles.
• Monitor traffic (vehicles going the wrong way, poorly parked vehicles, etc.).
• Monitor the premises (abandoned vehicles or bicycles, illegal dumping of waste, broken fences, etc.).
• Pick up lost-and-found articles and bring them to the patrol booth.
• Help maintain the general cleanliness of the parking lot.
• Report any potential threats to the safety of people or vehicles.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• staying within the limits of the occupation
• Proper use of computerized equipment
• Appropriate judgment
• Appropriate behaviour toward customers (aggressive individuals, etc.)
• Appropriate stress management

Tasks

• Identify a problem (e.g. vehicle exceeding the maximum number of tickets allowed, vehicle preventing other vehicles from circulating).
• Confirm facts: check in ticket database, etc.
• Telephone supervisor or his or her supervisor to obtain authorization to have the vehicle towed.
• Telephone the towing company.
• Direct traffic during the towing.
• Interact with the driver of the towed vehicle.
• Complete a written report on the towing incident (company name, vehicle make, licence plate number, date and time of towing, and location where vehicle is being held), and sign it.

Performance criteria

• Compliance with work instructions
• Relevant, accurate and clear information provided
• Concern for client satisfaction.
• Presentation of positive image of the business
• Patience
• Courteous service
• Friendliness

Tasks

• Greet customers.
• Identify their needs.
• Explain parking rules (opening and closing hours, costs, payment methods, fines, etc.).
• Direct customers to the person in charge for more complex questions or complaints.

Performance criteria

• Compliance with work instructions
• Optimal functioning of equipment
• Concern for client satisfaction.

Tasks

• Check that the equipment is working properly.
• Replace ink cartridges.
• Replace paper rolls.
• Fill the correct compartment with tickets.
• Put up a sign indicating the equipment is broken if applicable.
• Notify the person in charge at the repair department.

Performance criteria

• Observation of occupational health and safety rules
• Compliance with work instructions
• staying within the limits of the occupation
• Self-control
• Promptness

Tasks

• Recognize that the incident or situation is problematic.
• Notify the person in charge or call the emergency number (310-4141 or 911).
• Reassure the person and stay with them until help arrives.
• Help maintain order.
• Help disperse a crowd.
• Intervene while being mindful of your own safety.
• Write an event report.