Directory of Semiskilled Trades

Sector : 01 - Administration, Commerce and Computer Technology Info

8797 Tool and Equipment Rental Clerk

The competency has been added.
M797
Field of application Rental clerks work in tool and equipment rental centres. The tools are organized into various categories: woodworking, electricity, plumbing, ceramics, etc. The equipment can include generators, pumps and small motors, scaffolding equipment, welding equipment, mini-tractors, backhoes and log splitters.
Other job titles Tool rental representative, tool rental associate

829701 - Serve customers at a tool or equipment rental counter 2

Performance criteria

  • Compliance with work instructions
  • staying within the limits of the occupation
  • Attentiveness
  • Relevant, accurate and clear information provided
  • Concern for customer safety and satisfaction
  • Presentation of positive image of the business

Tasks

  • Greet customers.
  • Determine the customer’s needs: nature and duration of work, specific context, etc.
  • Ensure that the requested tool or equipment is suited to the work: consult technical manuals or charts, ask the supervisor, etc. Optional task or competency
  • Suggest a different model of tool or equipment with more or less power, etc., as appropriate. Optional task or competency
  • Ask the customer if he or she knows how to use the tool or equipment.
  • If not, explain proper techniques or suggest that the customer find out by reading a brochure or technical book, watching a video, consulting an expert, attending training, etc.
  • Provide information on the terms and conditions of renting tools and equipment (prices, duration of rental, conditions in the case of breakage, etc.).
  • Provide information on accessories, safety equipment and basic materials needed (types of oil, grease, etc.).
  • Check the availability of the tool or equipment in stock.
  • Fill out rental slips: complete forms or enter data in the computer.
  • Take reservations.
  • Detect various problems (breakages, theft, etc.) and notify the person in charge.
  • Direct the customer to the person in charge for more complex questions.

829702 - Prepare the tool or equipment and give it to the customer 2

Performance criteria

  • Observance of occupational health and safety rules
  • Compliance with work instructions
  • Proper application of work techniques
  • Proper functioning of tools and equipment
  • Relevant, accurate and clear information provided
  • Concern for customer safety and satisfaction

Tasks

  • Retrieve the tool in the warehouse or the storeroom, or go to the yard to check equipment.
  • Check the level of gas and top up if necessary. Optional task or competency
  • Check the level of oil and other fluids and top up if necessary: select the product, pour the necessary quantity in the appropriate place and close the container. Optional task or competency
  • With the customer present, verify the condition of the tool or equipment (scratches, dents, discoloured paint, signs of wear, etc.) and record the information.
  • With the customer present, verify the operation of the tool or equipment: turn on the tool or equipment, test it, etc.
  • Explain to the customer techniques for operating and maintaining the tool or equipment: common use, limits of usage or maximum capacity, types of oil, lubrication points, accessories available, etc.
  • Explain health and safety rules to be followed when using the tool or equipment.
  • Supply instructional pamphlets when appropriate.
  • Help the customer load the tool into his or her vehicle, or safely attach the equipment to the trailer hitch.
  • Put aside tools or equipment that are in poor condition or defective, and fill out a form describing the problem.

10 - Receive payment from customers Optional task or competency 2

Performance criteria

  • Compliance with work instructions
  • Courteous service
  • Honesty
  • Accurate calculations and data entered
  • Proper use of computerized equipment

Tasks

  • Receive money and give change.
  • Use a cash register, computerized sales equipment or a point-of-sale terminal to receive payment by credit or debit card.
  • Charge amounts to customers’ accounts. Optional task or competency
  • Give receipts, sales slips, transaction records, etc.

829703 - Check and register the tool or equipment upon return 2

Performance criteria

  • Compliance with work instructions
  • Attentiveness
  • Concern for client satisfaction.

Tasks

  • Greet customers.
  • Inquire as to the customer’s satisfaction.
  • Take back the tool or equipment and examine it.
  • With the customer present, verify that the tool or equipment is operating properly.
  • Detect signs of breakage or problems.
  • Inform the customer of problems and charge required fees.
  • Complete the return form.
  • Put away the tool in the warehouse or storeroom, or put the equipment in the appropriate location.
  • Set aside damaged tools or equipment and send them for repair.
  • Notify the person in charge of any problems.

829704 - Maintain tools or equipment Optional task or competency 2

Performance criteria

  • Observance of occupational health and safety rules
  • Compliance with work instructions
  • Observance of manufacturer’s specifications
  • staying within the limits of the occupation
  • Proper application of work techniques
  • Meticulous work

Tasks

  • Read the work sheet.
  • Test the tool or equipment.
  • Identify malfunctions and have repairs done by the repair service.
  • Clean the tools or equipment: wipe down, wash, rinse, etc.
  • Lubricate parts.
  • Check the level of oil and other fluids and top up if necessary: select product, pour the necessary amount in the appropriate place and close the container. Optional task or competency
  • Touch up the paint job. Optional task or competency
  • Tighten screws. Optional task or competency
  • Check the quality of the work.
  • Complete the maintenance sheet.
  • Put away tools in the warehouse or storeroom.

829705 - Install blades or accessories on tools or equipment Optional task or competency 2

Performance criteria

  • Observance of occupational health and safety rules
  • Compliance with work instructions
  • Observance of manufacturer’s specifications
  • staying within the limits of the occupation
  • Proper application of work techniques
  • Proper functioning of tools and equipment
  • Meticulous work

Tasks

  • Read instructions.
  • Unpack and arrange the parts in order of assembly.
  • Insert or attach parts, components or accessories (saw blades, safety guards, drill bits, etc.).
  • Check the quality of the work.
  • Correct any problems.
  • Clean the tool or equipment.

712 - Handle food and other products 1

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of hygiene and cleanliness rules
  • Observance of rules with respect to hazardous materials
  • Compliance with work instructions
  • Proper application of work techniques
  • Proper use of materials-handling equipment
  • Concern for the safety of people and goods
  • Careful handling of products

Tasks

  • Choose the materials-handling equipment in accordance with the form and weight of the products.
  • Check the condition of the materials-handling equipment.
  • Lift boxes, bags, materials or any other cumbersome items and place them on the equipment.
  • Move products.
  • Place the products in the designated locations.
  • Detect any problems and notify the person in charge.

134 - Keep a motorized equipment business clean and orderly 1

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of environmental laws and regulations
  • Proper use of equipment and cleaning products
  • Compliance with the stocking or storage plan
  • Order and cleanliness

Tasks

  • Clean and put away tools and equipment.
  • Put away materials.
  • Dispose of recyclable materials.
  • Pick up debris.
  • Sweep floors.
  • Sweep or remove snow from entrances, vehicles, etc. Optional task or competency
  • Empty garbage cans.
Info Optional competency or task. Competencies or tasks marked with this symbol are not required in all workplaces. They could be included in a student’s training plan if the practicum setting offers the opportunity for the student to apply them.