Performance criteria

• Compliance with work instructions
• staying within the limits of the occupation
• Attentiveness
• Relevant, accurate and clear information provided
• Concern for customer safety and satisfaction
• Presentation of positive image of the business

Tasks

• Greet customers.
• Determine the customer’s needs: nature and duration of work, specific context, etc.
• Ensure that the requested tool or equipment is suited to the work: consult technical manuals or charts, ask the supervisor, etc.
• Suggest a different model of tool or equipment with more or less power, etc., as appropriate.
• Ask the customer if he or she knows how to use the tool or equipment.
• If not, explain proper techniques or suggest that the customer find out by reading a brochure or technical book, watching a video, consulting an expert, attending training, etc.
• Provide information on the terms and conditions of renting tools and equipment (prices, duration of rental, conditions in the case of breakage, etc.).
• Provide information on accessories, safety equipment and basic materials needed (types of oil, grease, etc.).
• Check the availability of the tool or equipment in stock.
• Fill out rental slips: complete forms or enter data in the computer.
• Take reservations.
• Detect various problems (breakages, theft, etc.) and notify the person in charge.
• Direct the customer to the person in charge for more complex questions.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Proper application of work techniques
• Proper functioning of tools and equipment
• Relevant, accurate and clear information provided
• Concern for customer safety and satisfaction

Tasks

• Retrieve the tool in the warehouse or the storeroom, or go to the yard to check equipment.
• Check the level of gas and top up if necessary.
• Check the level of oil and other fluids and top up if necessary: select the product, pour the necessary quantity in the appropriate place and close the container.
• With the customer present, verify the condition of the tool or equipment (scratches, dents, discoloured paint, signs of wear, etc.) and record the information.
• With the customer present, verify the operation of the tool or equipment: turn on the tool or equipment, test it, etc.
• Explain to the customer techniques for operating and maintaining the tool or equipment: common use, limits of usage or maximum capacity, types of oil, lubrication points, accessories available, etc.
• Explain health and safety rules to be followed when using the tool or equipment.
• Supply instructional pamphlets when appropriate.
• Help the customer load the tool into his or her vehicle, or safely attach the equipment to the trailer hitch.
• Put aside tools or equipment that are in poor condition or defective, and fill out a form describing the problem.

Performance criteria

• Compliance with work instructions
• Courteous service
• Honesty
• Accurate calculations and data entered
• Proper use of computerized equipment

Tasks

• Receive money and give change.
• Use a cash register, computerized sales equipment or a point-of-sale terminal to receive payment by credit or debit card.
• Charge amounts to customers’ accounts.
• Give receipts, sales slips, transaction records, etc.

Performance criteria

• Compliance with work instructions
• Attentiveness
• Concern for client satisfaction.

Tasks

• Greet customers.
• Inquire as to the customer’s satisfaction.
• Take back the tool or equipment and examine it.
• With the customer present, verify that the tool or equipment is operating properly.
• Detect signs of breakage or problems.
• Inform the customer of problems and charge required fees.
• Complete the return form.
• Put away the tool in the warehouse or storeroom, or put the equipment in the appropriate location.
• Set aside damaged tools or equipment and send them for repair.
• Notify the person in charge of any problems.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Observance of manufacturer’s specifications
• staying within the limits of the occupation
• Proper application of work techniques
• Meticulous work

Tasks

• Read the work sheet.
• Test the tool or equipment.
• Identify malfunctions and have repairs done by the repair service.
• Clean the tools or equipment: wipe down, wash, rinse, etc.
• Lubricate parts.
• Check the level of oil and other fluids and top up if necessary: select product, pour the necessary amount in the appropriate place and close the container.
• Touch up the paint job.
• Tighten screws.
• Check the quality of the work.
• Complete the maintenance sheet.
• Put away tools in the warehouse or storeroom.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Observance of manufacturer’s specifications
• staying within the limits of the occupation
• Proper application of work techniques
• Proper functioning of tools and equipment
• Meticulous work

Tasks

• Read instructions.
• Unpack and arrange the parts in order of assembly.
• Insert or attach parts, components or accessories (saw blades, safety guards, drill bits, etc.).
• Check the quality of the work.
• Correct any problems.
• Clean the tool or equipment.

Performance criteria

• Observance of occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Observance of rules with respect to hazardous materials
• Compliance with work instructions
• Proper application of work techniques
• Proper use of materials-handling equipment
• Concern for the safety of people and goods
• Careful handling of products

Tasks

• Choose the materials-handling equipment in accordance with the form and weight of the products.
• Check the condition of the materials-handling equipment.
• Lift boxes, bags, materials or any other cumbersome items and place them on the equipment.
• Move products.
• Place the products in the designated locations.
• Detect any problems and notify the person in charge.

Performance criteria

• Observance of occupational health and safety rules
• Observance of environmental laws and regulations
• Proper use of equipment and cleaning products
• Compliance with the stocking or storage plan
• Order and cleanliness

Tasks

• Clean and put away tools and equipment.
• Put away materials.
• Dispose of recyclable materials.
• Pick up debris.
• Sweep floors.
• Sweep or remove snow from entrances, vehicles, etc.
• Empty garbage cans.