Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions

Tasks

• Prepare the workstation.
• Greet customers: provide general information, explain the rates and how to use the available parking spots, etc.
• Give the customer a ticket that indicates the time of arrival.
• Keep the customer’s keys in order to be able to move the vehicle, if necessary.
• Direct drivers toward available parking spots.
• Direct drivers toward spots reserved for certain types of vehicles (i.e. compact cars, vans, trucks), if applicable.
• Operate the gate allowing access to the lot.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• staying within the limits of the occupation
• Clear hand or light signals
• Vigilance

Tasks

• Wear a security vest.
• Use safety equipment.
• Signal to drivers who are outside the parking lot: invite them to enter or inform them that the parking lot is full.
• Signal to drivers to wait while a spot becomes available.
• Direct drivers toward available parking spots.
• Direct drivers toward spots reserved for certain types of vehicles (i.e. compact cars, vans, trucks), if necessary.
• Direct drivers to the payment booth or the exit.
• Guide drivers in parking manoeuvres.
• Use movable cones to indicate that the lot is full.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Compliance with company policies
• staying within the limits of the occupation
• Vigilance

Tasks

• Observe the comings and goings of individuals and vehicles.
• Observe the surroundings.
• Ensure compliance with company rules.
• Report any situation that could present a threat to the safety of persons or vehicles.
• Help maintain the overall cleanliness of the parking lot.

Performance criteria

• Observation of occupational health and safety rules
• Compliance with work instructions
• staying within the limits of the occupation
• Self-control
• Promptness

Tasks

• Recognize that the incident or situation is problematic.
• Notify the person in charge or call the emergency number (310-4141 or 911).
• Reassure the person and stay with them until help arrives.
• Help maintain order.
• Help disperse a crowd.
• Intervene while being mindful of your own safety.
• Write an event report.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Observance of the Highway Safety Code
• staying within the limits of the occupation
• Safe driving of vehicle

Tasks

• Take the keys from the customer.
• Park the customer’s vehicle.
• Retrieve the vehicle and return the keys when the customer is ready to leave.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Relevant, accurate and clear information provided
• Honesty

Tasks

• Retrieve the ticket issued to the customer when he or she arrived.
• Provide directions.
• Thank the customer and say goodbye.
• Operate the gate to allow the customer to leave.
• At the end of the work shift, verify the supplies and notify the person in charge when inventories are low.

Performance criteria

• Compliance with work instructions
• Courteous service
• Honesty
• Accurate calculations and data entered
• Proper use of computerized equipment

Tasks

• Receive money and give change.
• Use a cash register, computerized sales equipment or a point-of-sale terminal to receive payment by credit or debit card.
• Charge amounts to customers’ accounts.
• Give receipts, sales slips, transaction records, etc.

Performance criteria

• Compliance with work instructions
• Accurate data
• Relevant, accurate and clear information provided
• Presentation of positive image of the business
• Concern for client satisfaction.

Tasks

Performance criteria

• Observance of occupational health and safety rules
• Compliance with the stocking or storage plan
• Order and cleanliness

Tasks

• Pick up the trash.
• Put away the forms, tickets, materials, etc.
• Check the condition of the price signs, schedule posters, etc.
• Dust the workstation (pay station, surveillance monitor, computer, counter, etc.).
• Sweep the floor.
• Wash the windows.
• Empty the wastepaper baskets.
• Remove the snow from the space around the entrance booth or wicket.
• Detect any problems and notify the person in charge.