Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• staying within the limits of the occupation
• Proper application of work techniques

Tasks

• Ensure that the vehicle is in good working order: check brakes, headlights and blinkers, etc.
• Check the fuel level and fill up the tank as needed.
• Check the oil levels and top them us as needed: select product, pour a sufficient amount in the appropriate place, close and put away or throw out the container.
• Check the levels of all other fluids and top them up as needed: select product, pour a sufficient amount in the appropriate place, close and put away or throw out the container.
• Check the tire pressure and inflate as needed; check for signs of wear.
• Clean and tidy up the interior of the vehicle.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Careful handling of merchandise.
• Concern for company profitability

Tasks

• Find out where to pick up or deliver the merchandise.
• Plan the route to take or find out about the planned itinerary.
• Load the merchandise into the vehicle according to the itinerary.
• Take the measures required to prevent loss of or damage to merchandise.
• Ensure that no merchandise is forgotten.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Observance of the Highway Safety Code
• Courteousness and professionalism while driving.
• Careful handling of merchandise.
• Efficiency

Tasks

• Drive the delivery vehicle.
• Ensure the vehicle’s safety: turn off the engine, park correctly, lock the doors, etc.
• Prevent health and safety risks: pay attention to the condition of different locations (slippery stairs or floors, poorly lit, cramped or cluttered spaces, etc.) and to customer behaviour (impatient, angry, etc.).
• Transport or pick up merchandise.
• Take possession of and verify merchandise returned by the customer.
• Fill out an invoice or delivery slip and give a copy to the customer.
• Have the customer sign the invoice or delivery slip.
• Unload the vehicle upon return.
• Record information about the pick-ups or deliveries: kilometres driven, gas consumption, mechanical problems, etc.
• File the delivery slips and send them to the designated location.

Performance criteria

• Compliance with work instructions
• Courteous service
• Honesty
• Accurate calculations and data entered
• Proper use of computerized equipment

Tasks

• Receive money and give change.
• Use a cash register, computerized sales equipment or a point-of-sale terminal to receive payment by credit or debit card.
• Charge amounts to customers’ accounts.
• Give receipts, sales slips, transaction records, etc.