Directory of Semiskilled Trades

Sector : 10 - Motorized Equipment Maintenance Info

8842 Service Station Attendant

The competency has been added.
M842
Field of application Service station attendants work in service stations that sell gas and diesel for automobiles, heavy vehicles and recreational vehicles such as motorcycles, snowmobiles and all-terrain vehicles.
Other job titles Gas station attendant

834201 - Serve customers in a service station 2

Performance criteria

  • Staying within the limits of the occupation
  • Courteous, efficient service
  • Relevant, accurate and clear information provided
  • Concern for client satisfaction.

Tasks

  • Greet customers.
  • Take note of customers’ requests.
  • Provide information on how the equipment works, directions, tourist sites, location of public buildings, etc.
  • Recommend products (oil, windshield washer fluid, etc.).
  • Detect various problems (shoplifting, incapacitated driver, etc.), and notify the person in charge.

834202 - Provide service at the gas pump 1

Performance criteria

  • Observance of occupational health and safety rules
  • Compliance with work instructions
  • Vigilance

Tasks

  • Make sure health and safety rules are observed (engines turned off, no lit cigarettes, etc.).
  • Choose the appropriate fuel and fill the gas tank.
  • Wash the windshield, windows, headlights and backlights.
  • Detect various problems (breakages, malfunctioning equipment, etc.), and notify the person in charge.

834203 - Do minor maintenance on vehicles 2

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of environmental laws and regulations
  • Compliance with work instructions
  • Staying within the limits of the occupation
  • Proper use of tools and instruments such as a pressure gauge
  • Concern for customer safety

Tasks

  • Check and top off the oil if necessary (choose the product, add the required quantity to the oil tank and replace the cap).
  • Check and top off the other fluids if necessary (choose the product, add the required quantity to the appropriate tank and replace the cap).
  • Check the tire pressure, add air if necessary, and check the tires for wear.
  • Check the belt tension. Optional task or competency
  • Replace accessories (windshield wipers, bulbs, etc.).

10 - Receive payment from customers 2

Performance criteria

  • Compliance with work instructions
  • Courteous service
  • Honesty
  • Accurate calculations and data entered
  • Proper use of computerized equipment

Tasks

  • Receive money and give change.
  • Use a cash register, computerized sales equipment or a point-of-sale terminal to receive payment by credit or debit card.
  • Charge amounts to customers’ accounts. Optional task or competency
  • Give receipts, sales slips, transaction records, etc.

834204 - Provide emergency services Optional task or competency 2

Performance criteria

  • Observance of occupational health and safety rules
  • Compliance with work instructions
  • Proper use of tools and equipment
  • Concern for client satisfaction.

Tasks

  • Jump start a battery (open the hood, connect the jumper cables to the battery and disconnect them).
  • Replace a tire (lift the vehicle to the required level using a manual or hydraulic jack, choose the tools, remove the tire, put the new tire on, tighten the lug nuts and lower the vehicle).
  • Repair a flat tire (locate the puncture, sand the puncture site, apply an adhesive, and press the patch on firmly).
  • Replace headlight bulbs.

834205 - Assist the tow truck driver Optional task or competency 2

Performance criteria

  • Observance of occupational health and safety rules
  • Compliance with work instructions
  • Proper use of tools and equipment
  • Concern for client satisfaction.
  • Appropriate behaviour toward customers (aggressive individuals, etc.)

Tasks

  • Answer drivers’ questions regarding location (read a map; use a Global Positioning System (GPS), a CB radio or cell phone).
  • Remove any objects that could interfere with the movement of the tow truck. Optional task or competency
  • Direct traffic. Optional task or competency
  • Attach chains, steel cables and other accessories.
  • Handle hydraulic and mechanical levers.

712 - Handle food and other products 1

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of hygiene and cleanliness rules
  • Observance of rules with respect to hazardous materials
  • Compliance with work instructions
  • Proper application of work techniques
  • Proper use of materials-handling equipment
  • Concern for the safety of people and goods
  • Careful handling of products

Tasks

  • Choose the materials-handling equipment in accordance with the form and weight of the products.
  • Check the condition of the materials-handling equipment.
  • Lift boxes, bags, materials or any other cumbersome items and place them on the equipment.
  • Move products.
  • Place the products in the designated locations.
  • Detect any problems and notify the person in charge.

834206 - Clean and tidy up the work areas of a service station 1

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of environmental laws and regulations
  • Proper use of equipment and cleaning products
  • Order and cleanliness

Tasks

  • Put away materials and equipment.
  • Put away products (containers of oil and other fluids, filters, etc.).
  • Clean counters and workbenches.
  • Pick up debris.
  • Sweep and wash floors.
  • Maintain public washrooms and make sure hygiene products are available.
  • Sweep or remove snow around pumps and the parking area.
  • Empty garbage cans.
  • Dispose of used oil and hazardous materials.
Info Optional competency or task. Competencies or tasks marked with this symbol are not required in all workplaces. They could be included in a student’s training plan if the practicum setting offers the opportunity for the student to apply them.