Performance criteria

• Courtesy
• Relevant, accurate and clear information provided

Tasks

• Greet customers.
• Answer enquiries.
• Forward messages to the person in charge.

Performance criteria

• Observance of occupational health and safety rules
• Observance of environmental laws and regulations
• Compliance with work instructions
• Observance of time allotted
• Proper application of work techniques
• Proper use of equipment
• Without damaging the vehicle
• Meticulous work

Tasks

• Check that the equipment is working properly and report any problems to the person in charge.
• Wet the vehicle and inside the fenders.
• Wash the vehicle (roof, sides, hubcaps, etc.).
• Scrub the tires.
• Scrub the bumpers.
• Scrub the outside rearview mirrors.
• Rinse the vehicle.
• Dry the vehicle.

Performance criteria

• Observance of occupational health and safety rules
• Observance of environmental laws and regulations
• Compliance with work instructions
• Observance of time allotted
• Proper application of work techniques
• Proper use of equipment
• Without damaging the vehicle’s interior
• Meticulous work

Tasks

• Check that the equipment is working properly and report any problems to the person in charge.
• Dust the dashboard, console and door interiors.
• Wash the inside of the doors.
• Vacuum the carpet and seats, and wash them.
• Apply fabric protector.
• Wash the windows, rearview mirror and mirrors.
• Clean the ashtray and accessory tray.

Performance criteria

• Observance of occupational health and safety rules
• Observance of environmental laws and regulations
• Compliance with work instructions
• Observance of time allotted
• Proper application of work techniques
• Proper use of equipment
• Without damaging the vehicle
• Meticulous work

Tasks

• Check that the equipment is working properly and report any problems to the person in charge.
• Apply wax or polishing paste.
• Use a buffer.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Observance of time allotted
• Proper application of work techniques

Tasks

• Read the worksheet and identify the vehicle.
• Remove the protective covering from the body and from the mouldings, and remove any glue and grease from surfaces.
• Remove seat and carpet covers.
• Vacuum and dust.
• Apply fabric protector.
• Configure accessories such as the clock.
• Complete the worksheet: note any damage that occurred during transport, preparation, etc.
• Move the vehicle.

Performance criteria

• Observance of occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Observance of rules with respect to hazardous materials
• Compliance with work instructions
• Proper application of work techniques
• Proper use of materials-handling equipment
• Concern for the safety of people and goods
• Careful handling of products

Tasks

• Choose the materials-handling equipment in accordance with the form and weight of the products.
• Check the condition of the materials-handling equipment.
• Lift boxes, bags, materials or any other cumbersome items and place them on the equipment.
• Move products.
• Place the products in the designated locations.
• Detect any problems and notify the person in charge.

Performance criteria

• Observance of occupational health and safety rules
• Observance of environmental laws and regulations
• Proper use of equipment and cleaning products
• Order and cleanliness

Tasks

• Clean and tidy up tools, materials and equipment.
• Put away products for cleaning, scouring, etc.
• Pick up debris.
• Sweep the floors.
• Sweep or remove snow from entrances, remove snow from vehicles, etc.
• Empty garbage cans.