Performance criteria

• Observance of occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Observance of rules with respect to hazardous materials
• Compliance with quality standards
• Compliance with work instructions
• Compliance with company policies
• Proper application of work techniques
• Accurate data
• Careful handling of merchandise

Tasks

• Receive instructions from the person in charge about the delivery schedule and types of merchandise (food products, dry goods, animals, materials, hazardous materials, etc.).
• Welcome the driver of the delivery vehicle.
• Read over the delivery documents: check the delivery location, date and time.
• Sign the shipping receipt.
• Notify quality control so they can come and check the raw materials.
• Cross-check the delivered merchandise against the ordered merchandise (type of merchandise, quantity, etc.).
• Check the condition of the merchandise: do a visual inspection of the packaging or boxes, open a container, count the items, etc.
• Apply the prescribed procedure if merchandise is damaged or does not comply.
• Use an optical scanner to record the entry of the merchandise.
• Fill out the administrative forms and send them to the department concerned or to the designated person.
• Detect any problems and notify the person in charge.

Performance criteria

• Observance of occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Observance of rules with respect to hazardous materials
• Compliance with work instructions
• Proper application of work techniques
• Proper use of materials-handling equipment
• Concern for the safety of people and goods
• Careful handling of products

Tasks

• Choose the materials-handling equipment in accordance with the form and weight of the products.
• Check the condition of the materials-handling equipment.
• Lift boxes, bags, materials or any other cumbersome items and place them on the equipment.
• Move products.
• Place the products in the designated locations.
• Detect any problems and notify the person in charge.

Performance criteria

• Observance of hygiene and cleanliness rules
• Compliance with work instructions
• Compliance with quality standards
• Proper application of the work techniques
• Accurate and visible labelling
• Concern for efficiency
• Attractive presentation of products

Tasks

• Set up the work area and prepare the packaging materials and equipment.
• Check the condition of the packaging containers.
• Check that the scale is working properly.
• Count or weigh products.
• Sort or organize the products.
• Place the products in containers or bags and repackage them.
• Check the quality of the presentation.
• Close and seal the containers.
• Verify the accuracy of the information on the labels and affix them to the products.
• Put food products in the cold room, refrigerated counters or freezers.

Performance criteria

• Observance of occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Compliance with work instructions
• Compliance with display plan
• Attractive presentation of products

Tasks

• Read the display plan.
• Check which articles are on special in the weekly flyer.
• Rotate products: check the expiry dates and remove expired products.
• Wipe off counters and shelves.
• Dust containers of food and non-food products.
• Replace new products.
• Check the labels close to the counters and shelves.
• Detect various problems ( breakages, malfunctioning equipment, missing objects, etc.) and notify the person in charge.

Performance criteria

• Attentiveness
• Relevant, accurate and clear information provided
• Concern for client satisfaction.

Tasks

• Greet customers.
• Take note of customers’ requests.
• Provide information on products.
• Provide information: directions, tourist sites, etc.
• Direct customers toward the product requested.
• Hand products to customers.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Concern for customer safety and satisfaction

Tasks

• Pump gas.
• Clean the windows and headlights.
• Add oil and windshield washer fluid.
• Check and adjust tire pressure.
• Keep the premises and the gas pumps clean and accessible.

Performance criteria

• Compliance with work instructions
• Courteous service
• Honesty
• Accurate calculations and data entered
• Proper use of computerized equipment

Tasks

• Receive money and give change.
• Use a cash register, computerized sales equipment or a point-of-sale terminal to receive payment by credit or debit card.
• Charge amounts to customers’ accounts.
• Give receipts, sales slips, transaction records, etc.