Performance criteria

• Compliance with occupational health and safety rules
• Observance of rules of hygiene, if applicable
• Observance of WHMIS rules, if applicable
• Compliance with work instructions
• Compliance with company policies
• Proper application of work techniques
• Proper use of handling equipment
• Accurate data
• Compliance with the storage or warehousing plan
• Careful handling of merchandise
• Demonstration of the ability to work alone or in a team

Tasks

• Receive instructions from the person in charge about the delivery schedule and types of merchandise (dry goods, hazardous materials, plants, animals, building materials, etc.).
• Welcome the driver of the delivery vehicle.
• Read over the delivery documents: check the delivery location, date and time.
• Sign the shipping receipt.
• Help unload the delivery vehicle.
• Cross-check the delivered merchandise against the ordered merchandise (type of merchandise, quantity, etc.).
• Check the condition of the merchandise: do a visual inspection of the packaging or boxes, open a container, count the items, etc.
• Apply the prescribed procedure if merchandise is damaged or does not comply.
• Use an optical scanner to record the entry of the merchandise.
• Fill out the administrative forms and send them to the department concerned or to the designated person.
• Move the boxes, bags, furniture, materials, etc. to the store’s back room or warehouse.
• Detect problems and inform the person in charge.

Performance criteria

• Compliance with occupational health and safety rules
• Observance of rules of hygiene, if applicable
• Compliance with work instructions
• Compliance with company policies
• Observance of rules respecting labelling
• Proper application of work techniques
• Proper use of the labeller
• Careful handling of merchandise
• Prevention of theft and loss of merchandise

Tasks

• Receive instructions from the person in charge.
• Unpack boxes, unwrap furniture, open bags, etc.
• Check the condition of the merchandise: remove and put aside items that are not fit for sale and note the information on a form.
• Sort items by category and place them in bins; fold or hang garments; bag products; put together gift sets, assemble items, etc.
• Prepare the tags.
• Tag the items.
• Attach the antitheft devices.
• Check the quality of the preparation.
• Put the prepared merchandise in the store’s back room or warehouse.

Performance criteria

• Compliance with occupational health and safety rules
• Observance of rules of hygiene, if applicable
• Observance of WHMIS rules, if applicable
• Compliance with work instructions
• Proper application of work techniques
• Proper use of handling equipment
• Concern for the safety of people and goods
• Careful handling of merchandise
• Demonstration of the ability to work alone or in a team
• Safe operation of lift truck, when needed

Tasks

• Choose the materials-handling equipment in accordance with the form and weight of the merchandise.
• Check the condition of the materials-handling equipment (dolly, truck, harness, etc.).
• Lift boxes, bags, furniture, materials or any other cumbersome items and place them on the equipment.
• Move the boxes, bags, furniture, materials, etc. to the store’s back room, warehouse or yard.
• Place the merchandise in the designated locations.

Performance criteria

• Compliance with occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Compliance with work instructions
• Compliance with the merchandising strategy
• Proper application of work techniques
• Proper time management
• Demonstration of good organizational skills
• Attractive display of merchandise
• Demonstration of the ability to work alone or in a team
• Prevention of theft and loss of merchandise

Tasks

• Consult the display or set-up plan.
• Become informed about the products listed in the week’s circular.
• Wipe or dust the shelves.
• Move or assemble display cases, hangers, bins, etc.
• Fill the shelves, display cases, hangers, bins, etc.: remove expired, damaged or out-of-season products, open the boxes of items, place them on the shelves, hangers, display cases, etc.
• Pile up the bags.
• Arrange the merchandise in the sales area.
• Put certain items of merchandise under lock and key, place them in such a way as to avoid breakage or put up a “do not touch” sign.
• Check the presentation of the merchandise.
• Put the prices on the shelves, display cases, bins, furniture, materials, etc.
• Cross-check the prices indicated against the sales prices for the items (regular or sale prices).
• Assist staff in preparing promotional events (product display, theme decorations, dressing a window, etc.).
• Detect problems with respect to the safety of people and merchandise and inform the person in charge.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• staying within the limits of the occupation
• Accurate identification of the products sold by the retailer
• Relevant, accurate and clear information provided
• Concern for customer safety and satisfaction
• Presentation of positive image of the business
• Appropriate attire
• Wearing of identification badge
• Respect for clientele
• Courtesy
• Patience
• Friendliness

Tasks

• Listen to the client’s request or offer to be of assistance.
• Indicate where products, customer service, washrooms, cashes, cafeteria, etc. can be found.
• Accompany the client to his/her destination.
• Go and get items located in departments where the client cannot go or in the warehouse.
• Direct clients who want to obtain information on items to the sales associate.
• Ensure client satisfaction.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• staying within the limits of the occupation
• Proper application of work techniques
• Demonstration of ability to work in a team
• Concern for company profitability

Tasks

• Receive instructions from the person in charge.
• Read the order form (nature of the items purchased, client name and contact information, delivery time, etc.).
• Get the items and check their condition.
• Put the order together.
• Ensure that the order is complete.
• Wrap the order.
• Hand the order to the client, carry it to his/her vehicle or put it on the delivery dock.
• Fill in the administrative forms.
• Detect problems and inform the person in charge.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• Proper application of work techniques
• Proper use of equipment
• Order and cleanliness

Tasks

• Put away items left on the counter, in the dressing rooms, on the floors, at the cashes, etc.
• Pick up objects left in the aisles or sales area (materials-handling equipment, shopping carts, various objects, etc.).
• Vacuum or sweep the sales area, the store’s back room or the warehouse.
• Put away the materials-handling equipment.
• Put away the wrapping materials, cardboard boxes and other types of containers.
• Recover recyclable materials.
• Empty the garbage cans.
• Detect problems and inform the person in charge.

Performance criteria

• Compliance with occupational health and safety rules
• Observance of the maximum load capacity of lift truck and grasping attachments
• Observance of traffic rules
• Compliance with lift truck shutdown and start procedures
• Proper application of work techniques
• Accurate interpretation of signalling instructions
• Concern for pedestrian safety
• Careful handling of merchandise, materials, products, etc.
• Safe driving of lift truck

Tasks

• Check that the lift truck and its accessories are working properly.
• Install or remove grasping equipment.
• Use the various driver safety devices: seat belt, screen doors, etc.
• Start the lift truck.
• Manoeuvre with the (loaded or empty) lift truck: move forward or backward, make forward or backward turns, check blind spots, etc.
• Shut down the lift truck: put the engine in neutral, engage the parking brake, lower the loading device, etc.

Performance criteria

• Observation of occupational health and safety rules
• Compliance with work instructions
• staying within the limits of the occupation
• Self-control
• Promptness

Tasks

• Recognize that the incident or situation is problematic.
• Notify the person in charge or call the emergency number (310-4141 or 911).
• Reassure the person and stay with them until help arrives.
• Help maintain order.
• Help disperse a crowd.
• Intervene while being mindful of your own safety.
• Write an event report.