Performance criteria

• Compliance with occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Compliance with work instructions
• Observance of the schedule
• Close collaboration with volunteers
• Recognition of the importance of recreation to the physical and psychological well-being of human beings
• Constant concern for individuals’ health, safety and well-being

Tasks

• Receive instructions from the person in charge with respect to the planned activity and objective (social activities such as playing bingo, cards, checkers, dominoes, etc.; cultural activities such as a concert, show, etc.; sports activities such as gentle gymnastics, bean bag tossing, etc.; or recreational activities relating to holidays or birthdays).
• Find out the number of residents who will be participating in the activity, their names, their physical fitness levels as well as their abilities, areas of interest and special needs.
• Ensure that there are enough chairs or easy chairs for the residents, members of their families and volunteers, if applicable.
• Arrange the easy chairs, chairs and tables.
• Set the table for the snack, if needed, use a tablecloth, set out the glasses, plates, cutlery, napkins, etc.
• Decorate the room: put up posters, blow up balloons, put up party decorations, place flowers, etc.
• Get crafting materials, board games, musical instruments, etc., and put them out on the tables.
• Get the equipment needed for the physical activities.
• Check that all the electronic equipment is working (sound system, home theatre or television system, game console, computers, etc.) and replace the batteries in game accessories.
• Open or close curtains and windows; turn the lights on or off.
• Post the activity’s schedule (on the door of the room, in the lobby, a corridor or the elevator).
• Inform the person in charge if a game or piece of equipment is incomplete or broken or if an organizational problem arises.

Performance criteria

• Compliance with work instructions
• Observance of rules of behaviour
• Respect for physical, cultural, social differences, etc.
• Respect for the philosophy of the establishment
• Warm welcome
• Clear communication
• Discretion
• Courteous service
• Adoption of appropriate behaviours towards clients with reduced physical and cognitive autonomy
• Demonstration of good humour and dynamism

Tasks

• Greet the people and family members, if applicable.
• Adapt your communication style to the abilities and disabilities of the people present.
• Invite people to take their places or accompany people with reduced mobility or impaired vision to their chair or easy chair and help them sit down.
• Go and get people from their rooms and take them back after the activity.

Performance criteria

• Compliance with occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Compliance with work instructions
• staying within the limits of the occupation
• Observance of rules of behaviour
• Respect for the philosophy of the establishment
• Clear communication
• Adoption of appropriate behaviours towards clients with reduced physical and cognitive autonomy
• Demonstration of good humour and dynamism
• Constant concern for individuals’ health, safety and well-being

Tasks

• Encourage people to participate in the activity, taking their abilities and disabilities into account.
• Remind participants of the rules of the game.
• Do a demonstration.
• Help people to put on safety equipment.
• Participate in the activity: hand out accessories, help participants, fill in if a team lacks a member, sing, etc.
• Help serve the snack: serve hot or cold beverages, prepare food portions, etc.
• Talk with participants and ask about their interest in the activity.
• Watch out for participants’ safety.
• Communicate your observations to the person in charge.
• Detect problems (conflicts, aggressiveness, harassment, etc.) and notify the person in charge.
• Follow the instructions for emergency situations.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• Observance of the procedure to follow in emergency situations
• Observance of rules of behaviour
• Respect for the philosophy of the establishment
• Clear communication
• Adoption of appropriate behaviours towards clients with reduced physical and cognitive autonomy
• Demonstration of good humour and dynamism
• Constant concern for individuals’ health, safety and well-being

Tasks

• Receive instructions from the person in charge regarding the type of activity, the place, schedule, transportation, etc.).
• Receive instructions on the special health problems of individuals (person to contact in case of an emergency, doctor, medication, etc.).
• Ensure that participants bring their medications, blood glucose monitors, etc.
• Help people get dressed (help with coats, boots, hats, etc.).
• Ensure that people are dressed in accordance with the weather and that their clothing is appropriate.
• Help people move around (go to the meeting place, get on and off the bus, etc.).
• Talk with participants and ask about their interest in the outing.
• Watch out for participants’ safety.
• Communicate your observations to the person in charge.
• Detect problems (conflicts, aggressiveness, harassment, etc.) and notify the person in charge.
• Follow the instructions for emergency situations.

Performance criteria

• Compliance with work instructions
• Observance of rules of behaviour
• Warm welcome
• Clear communication

Tasks

• Receive instructions from the person in charge with respect to the planned activity (musicians, actors, animal therapists, physical activity specialists, etc.), the objective and the invited resource people.
• Greet the resource people when they arrive.
• Show an interest in the animals.
• Direct the resource people to the activity room, the living room or the residents’ rooms: show them the way, show them where to find the elevators, washrooms, etc.
• Introduce the resource people.
• Offer to help the resource people carry their materials or musical instruments, hold the leashes of their animals, etc.
• Take the resource people back to the lobby.
• Thank the resource people and say good-bye to them.

Performance criteria

• Compliance with occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Compliance with work instructions
• Proper application of work techniques
• Proper use of equipment
• Order and cleanliness

Tasks

• Pick up game materials and equipment and store them all.
• Clear the tables and wipe them down.
• Load the dirty dishes, glasses, cups and cutlery on the carts.
• Put the chairs and easy chairs back in their places.
• Pick up the trash.
• Sweep the floors.

Performance criteria

• Compliance with occupational health and safety rules
• staying within the limits of the occupation
• Compliance with the institution's emergency protocol
• Proper use of the material in the first-aid kit
• Self-control
• Promptness

Tasks

• Recognize that the situation is an emergency.
• Notify the person in charge or call the emergency number (310-4141 or 911).
• Apply the prescribed measures.
• Reassure the person and stay with them until help arrives.
• Intervene while being mindful of your own safety.
• Write an event report.