Directory of Semiskilled Trades

Sector : 03 - Food Services and Tourism Info

8761 Restaurant Host/Hostess

M761
Field of application Restaurant hosts/hostesses work in restaurants that are part of a chain or restaurants with standard and repetitive menus.
Other job titles Receptionist

826101 - Manage dining room reservations 2

Performance criteria

  • Compliance with work instructions
  • Correct application of the communication protocol
  • Attentive listening to clients
  • Proper use of computerized equipment
  • Relevant, accurate and clear information provided
  • Meticulous work

Tasks

  • Receive telephone calls: greet the client, give the name of the restaurant and ask how the client wishes to be assisted (reservation, cancellation or change in reservation).
  • Ask the date and time of the reservation, the number of clients, if there are children or persons with special needs, and if there are any preferences (near a window, private room, etc.).
  • Check the reservations book or software to see if the requested time is available or to make the reservation for another time.
  • Enter the reservation in the reservations book or software, indicating all the required information and making sure that reservations are distributed as evenly as possible among servers.
  • Mark cancellations in the reservations book or software.
  • Place a small sign on the reserved table.
  • Keep an eye out for problems and inform the dining room manager.

826102 - Welcome clients 2

Performance criteria

  • Compliance with work instructions
  • Patience
  • Courteous service
  • Friendliness
  • Appropriate personal appearance
  • Presentation of positive image of the business
  • Appropriate attire
  • Wearing of identification badge
  • Warm welcome
  • Appropriate stress management

Tasks

  • Receive instructions from the dining room manager.
  • Greet clients and welcome them.
  • Answer clients’ questions (type of cuisine, menus, services for physically challenged people, children, business dinners, etc.).
  • Ask the clients if they have a reservation and, if not, check the availability of tables and assign them one.
  • Ask clients to wait until a table becomes free: tell them approximately how long the wait will be, regularly inform them of the time left to wait, respect priorities, etc.
  • Suggest that clients leave their coats in the coatroom.
  • Collect promotional coupons or gift certificates, if applicable.

826103 - Show clients to their table 2

Performance criteria

  • Compliance with occupational health and safety rules
  • Observance of hygiene and cleanliness rules
  • Compliance with work instructions
  • Compliance with the establishment’s norms and quality standards
  • Relevant, accurate and clear information provided
  • Concern for client satisfaction.
  • Courteous service

Tasks

  • Take one or more menus and the wine list, if applicable.
  • Show clients to their table.
  • Ensure that the table is clean and properly laid and, if it is not, suggest another table or ask a busboy to help.
  • Ask if the location of the table is satisfactory.
  • Invite the clients to sit down or pull out their chairs.
  • Hand them the menu and the wine list, if applicable.
  • Light the candles. Optional task or competency
  • Wish the clients “bon appétit” and indicate that the server will arrive shortly to take their order.
  • Offer colouring materials to children. Optional task or competency
  • Listen to client complaints and transmit them to the dining room manager.

826104 - Assist the dining room staff 2

Performance criteria

  • Compliance with occupational health and safety rules
  • Observance of hygiene and cleanliness rules
  • Compliance with work instructions
  • Compliance with the establishment’s norms and quality standards
  • staying within the limits of the occupation
  • Proper application of work techniques
  • Demonstration of ability to work in a team

Tasks

  • Help keep the entrance clean and tidy: fill brochure holders, pick up papers or debris, display the restaurant’s business cards, put found items in the lost-and-found, etc.
  • Restock the reception station (pencils, placemats, menus, etc.).
  • Help with table service: bring glasses of water and beverages, clear tables, etc.
  • Keep an eye out for problems (children running between the tables, a person who is ill or inebriated, etc.), and report the problem to the dining room manager.

401 - Keep the dining room or bar clean and orderly Optional task or competency 1

Performance criteria

  • Observance of occupational health and safety rules
  • Observance of hygiene and cleanliness rules
  • Compliance with work instructions
  • Proper use of cleaning products
  • Order and cleanliness

Tasks

  • Clean the equipment.
  • Wash and put away glasses, dishes and utensils.
  • Sweep floors.
  • Detect various problems and notify the person in charge.

10 - Receive payment from customers Optional task or competency 2

Performance criteria

  • Compliance with work instructions
  • Courteous service
  • Honesty
  • Accurate calculations and data entered
  • Proper use of computerized equipment

Tasks

  • Receive money and give change.
  • Use a cash register, computerized sales equipment or a point-of-sale terminal to receive payment by credit or debit card.
  • Charge amounts to customers’ accounts. Optional task or competency
  • Give receipts, sales slips, transaction records, etc.
Info Optional competency or task. Competencies or tasks marked with this symbol are not required in all workplaces. They could be included in a student’s training plan if the practicum setting offers the opportunity for the student to apply them.