Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• Proper use of materials-handling equipment
• Demonstration of ability to work in a team
• Careful handling of merchandise
• Efficiency

Tasks

• Receive instructions from the delivery person regarding the distribution of merchandise according to the order of delivery and the weight, size, fragility, etc.
• Install the loading ramp or activate the lifting equipment.
• Place the merchandise in the truck box using handling equipment.
• Take the measures required to prevent loss of or damage to merchandise: secure the merchandise to the inside of the truck box, etc.
• Make sure the tools and materials necessary for unloading and installation are available.

Performance criteria

• Observance of the Highway Safety Code
• Compliance with company policies
• Precise use of the information on road maps
• Methodical work habits

Tasks

• Find out which tasks have been planned for the day.
• Locate places and customer addresses on road maps (traditional or electronic).
• Estimate distances to cover and the required travel time.
• Communicate instructions regarding the route taken: route numbers and directions, exit numbers, etc.
• Inform customers when the delivery truck will arrive as well as of any significant delays.
• Assist the driver with vehicle positioning manœuvres.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• Compliance with company policies
• Proper use of tools and equipment
• Demonstration of ability to work in a team
• Careful handling of merchandise
• Respect for the property of others
• Courteous service
• Efficiency

Tasks

• Install the loading ramp or activate the lifting equipment.
• Move the merchandise toward the exit of the truck.
• Unpack the merchandise in the delivery truck box when there is sufficient space or when exterior conditions permit.
• Take the necessary measures to prevent damage to the merchandise or premises (furniture, walls, floors, etc.).
• Ensure that all merchandise is taken out of the truck box.
• Prevent health and safety risks: pay attention to the condition of different locations (slippery stairs or floors, poorly lit, cramped or cluttered spaces, etc.) and to customer behaviour (impatient, angry, etc.).
• Help transport the furniture or appliances to their delivery point.
• Move objects that may interfere with the handling of merchandise.
• Unpack the furniture or appliances or help the deliverer do so.
• Help the deliverer arrange the furniture or appliances according to the instructions received.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• Compliance with company policies
• Staying within the limits of the occupation
• Proper application of work techniques
• Demonstration of ability to work in a team
• Careful handling of merchandise
• Respect for the property of others
• Courteous service
• Efficiency

Tasks

• Help assemble and adjust the furniture or appliances.
• Help plug in the appliances.
• Help hook up the appliances.
• Help level the furniture or appliances.
• Help install the furniture or appliances (a wall unit, for example).
• Clean the furniture or appliances after installation.
• Repackage damaged or defective merchandise, if applicable.
• Tidy up the packaging materials, tools, handling equipment, etc.
• Handle and load the merchandise before returning it to the warehouse, if applicable.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with company policies
• Use of appropriate cleaning materials and products
• Order and cleanliness

Tasks

• Gather up the packaging materials.
• Fold and put away the protective covers.
• Put away the handling equipment and tools.
• Tidy up and dust the interior of the cab of the vehicle.
• Sweep or wash the interior of the truck box.
• Salvage recyclable materials and dispose of waste.
• Use insect extermination products.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• Proper application of work techniques
• Proper use of cleaning materials, equipment and products
• Order and cleanliness

Tasks

• Maintain the handling equipment.
• Put away the handling equipment.
• Put away the pallets.
• Put away the packaging materials, cardboard boxes and other containers.
• Salvage recyclable materials and dispose of waste.
• Sweep the floor.
• Detect any problems and notify the person in charge.