Directory of Semiskilled Trades

Sector : 17 - Transportation Info

8676 Deliverer Helper

M676
Field of application Deliverer helpers are employed mainly in the wholesale sector and, on occasion, in the retail sector.
Other job titles No other job title

96 - Help load the delivery vehicle Optional task or competency 2

Performance criteria

  • Compliance with occupational health and safety rules
  • Compliance with work instructions
  • Proper use of materials-handling equipment
  • Demonstration of ability to work in a team
  • Careful handling of merchandise
  • Efficiency

Tasks

  • Receive instructions from the delivery person regarding the distribution of merchandise according to the order of delivery and the weight, size, fragility, etc.
  • Install the loading ramp or activate the lifting equipment.
  • Place the merchandise in the truck box using handling equipment. Optional task or competency
  • Take the measures required to prevent loss of or damage to merchandise: secure the merchandise to the inside of the truck box, etc.
  • Make sure the tools and materials necessary for unloading and installation are available.

95 - Instruct the driver on the route to be taken 2

Performance criteria

  • Observance of the Highway Safety Code
  • Compliance with company policies
  • Precise use of the information on road maps
  • Methodical work habits

Tasks

  • Find out which tasks have been planned for the day.
  • Locate places and customer addresses on road maps (traditional or electronic).
  • Estimate distances to cover and the required travel time.
  • Communicate instructions regarding the route taken: route numbers and directions, exit numbers, etc.
  • Inform customers when the delivery truck will arrive as well as of any significant delays. Optional task or competency
  • Assist the driver with vehicle positioning manœuvres.

817601 - Help deliver the merchandise 2

Performance criteria

  • Compliance with occupational health and safety rules
  • Compliance with work instructions
  • Compliance with company policies
  • Proper use of electrical equipment
  • Demonstration of ability to work in a team
  • Careful handling of merchandise
  • Respect for the property of others
  • Courteous service
  • Efficiency

Tasks

  • Install the loading ramp or activate the lifting equipment.
  • Move the merchandise toward the exit of the truck.
  • Unpack the merchandise in the delivery truck box. Optional task or competency
  • Take the necessary measures to prevent damage to the merchandise to be transported as well as the merchandise already at the business or establishment.
  • Ensure that all merchandise is taken out of the truck box.
  • Prevent health and safety risks: pay attention to the condition of different locations (slippery stairs or floors, poorly lit, cramped or cluttered spaces, etc.) and to customer behaviour (impatient, angry, etc.).
  • Help unload and transport merchandise to the business or establishment. Optional task or competency
  • Move objects that may interfere with the handling of merchandise.
  • Help the delivery person place the merchandise in its designated location.
  • Repackage damaged or defective merchandise, if applicable. Optional task or competency
  • Gather the packaging materials, tools, equipment, etc.
  • Handle and load undelivered or damaged merchandise before returning it to the warehouse, if applicable. Optional task or competency

133 - Clean the vehicle 1

Performance criteria

  • Compliance with occupational health and safety rules
  • Compliance with company policies
  • Use of appropriate cleaning materials and products
  • Order and cleanliness

Tasks

  • Gather up the packaging materials.
  • Fold and put away the protective covers.
  • Put away the handling equipment and tools.
  • Tidy up and dust the interior of the cab of the vehicle.
  • Sweep or wash the interior of the truck box.
  • Salvage recyclable materials and dispose of waste.
  • Use insect extermination products. Optional task or competency

112 - Help clean and tidy up the warehouse 1

Performance criteria

  • Compliance with occupational health and safety rules
  • Compliance with work instructions
  • Proper application of work techniques
  • Proper use of cleaning materials, equipment and products
  • Order and cleanliness

Tasks

  • Maintain the handling equipment.
  • Put away the handling equipment.
  • Put away the pallets. Optional task or competency
  • Put away the packaging materials, cardboard boxes and other containers.
  • Salvage recyclable materials and dispose of waste.
  • Sweep the floor.
  • Detect any problems and notify the person in charge.
Info Optional competency or task. Competencies or tasks marked with this symbol are not required in all workplaces. They could be included in a student’s training plan if the practicum setting offers the opportunity for the student to apply them.