Performance criteria

• staying within the limits of the occupation
• Compliance with company policies
• Attentive listening to clients
• Courteous service
• Relevant, accurate and clear information provided

Tasks

• Take telephone calls.
• Provide general information on the services offered, the rates, opening hours, etc.
• Consult the appointment book.
• Book appointments.
• Confirm appointments.
• Change appointments.
• Complete client charts.
• Deliver messages.

Performance criteria

• Compliance with work instructions
• Appropriate personal appearance
• Pleasant demeanour

Tasks

• Welcome the client and check the appointment.
• Invite the client to remove her or his coat and have a seat.
• Take out the client chart.
• Invite the client to make herself or himself comfortable.
• Offer magazines or newspapers.
• Prepare and offer a beverage and/or snack.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• Observance of manufacturer’s specifications
• Good personal hygiene
• Constant concern for client’s comfort
• Order and cleanliness

Tasks

• Set up the client.
• Untangle and brush hair.
• Adjust the water temperature and flow.
• Wet the hair.
• Apply the shampoo recommended by the hairdresser.
• Massage the scalp.
• Apply the conditioner or detangler recommended by the hairdresser, if necessary.
• Rinse the hair well and pat dry.
• Lightly clean the work area.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• Accurate and visible labelling
• Visibility of brand names
• Compliance with display plan
• Order and cleanliness

Tasks

• Become familiar with the display plan.
• Check that the products are available.
• Label products: prepare and affix the labels.
• Clean the existing displays.
• Rotate products: check expiry dates and remove expired or damaged products.
• Arrange products on counters, shelves, displays, etc.
• Display any current specials.
• Set up or remove decorations according to the season, special event, etc.
• Notify the person in charge when inventories are low.

Performance criteria

• Compliance with occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Compliance with work instructions
• Proper use of equipment and cleaning products
• Compliance with storage plan
• Order and cleanliness

Tasks

• File client charts.
• Wash, dry and fold towels and smocks.
• Clean and disinfect work tools.
• Clean and disinfect sinks.
• Clean and tidy up the work areas.
• Sweep the floors.
• Dust counters and clean mirrors.
• Clean and disinfect washrooms.
• Empty garbage cans and take out the garbage.