Performance criteria

• Staying within the limits of the occupation
• Courteous service
• Relevant, accurate and clear information provided
• Vigilance with respect to risky situations

Tasks

• Greet customers.
• Answer the telephone.
• Provide customers with information on prices, payment terms, return policy, etc.
• Direct customers toward the product requested or retrieve the merchandise for them.
• Take orders: fill out a purchase order, indicate the time and date of delivery, etc.
• Prepare orders.
• Suggest products to customers.
• Wrap or bag merchandise.
• Notify the person in charge of customer complaints or situations presenting risk (breakage, shoplifting, etc.).

Performance criteria

• Compliance with work instructions
• Courteous service
• Honesty
• Accurate calculations and data entered
• Proper use of computerized equipment

Tasks

• Receive money and give change.
• Use a cash register, computerized sales equipment or a point-of-sale terminal to receive payment by credit or debit card.
• Charge amounts to customers’ accounts.
• Give receipts, sales slips, transaction records, etc.

Performance criteria

• Compliance with work instructions
• Careful handling of plants and flowers
• Proper application of work techniques
• Order and cleanliness

Tasks

• Change the water and add products to prolong the life of cut flowers.
• Rotate the flowers.
• Feed the plants.
• Water the plants according to the florist’s instructions.
• Pull off dead leaves and faded flowers.
• Stake the plants if necessary.
• Spray and polish the foliage.

Performance criteria

• Compliance with work instructions
• Proper application of work techniques
• Meticulous work
• Order and cleanliness

Tasks

• Prepare the materials and products selected by the florist.
• Help prepare wreaths.
• Help prepare floral arrangements.
• Help prepare bouquets.
• Wrap floral arrangements.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Compliance with display plan
• Accurate and visible labelling
• Visibility of brand names
• Order and cleanliness

Tasks

• Receive merchandise and check the quality of the flowers and nonperishable merchandise.
• Compare the quantities received against invoices or other documents.
• Remove the flowers from their packaging and place them in the refrigerator.
• Unwrap, sort and put away other merchandise in the designated storage areas.
• Gather the cases and products to be displayed.
• Affix prices to products, shelves and displays.
• Position products.
• Regularly stock and organize shelves.
• Retrieve articles on sale and stock displays.
• Assemble and disassemble islands, displays, shelves, etc.
• Set up or remove decorations.

Performance criteria

• Compliance with layout plan
• Compliance with the storage or warehousing plan
• Order and cleanliness

Tasks

• Replace products, mobile displays, advertising posters, etc.
• Dust or wash the shelves.
• Sweep the aisles.
• Tidy up and wash the counters.
• Wash the cold rooms and refrigerators.