Performance criteria

• Staying within the limits of the occupation
• Courteous, efficient service
• Relevant, accurate and clear information provided
• Concern for client satisfaction.

Tasks

• Greet customers.
• Take note of customers’ requests.
• Provide information on how the equipment works, directions, tourist sites, location of public buildings, etc.
• Recommend products (oil, windshield washer fluid, etc.).
• Detect various problems (shoplifting, incapacitated driver, etc.), and notify the person in charge.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Vigilance

Tasks

• Make sure health and safety rules are observed (engines turned off, no lit cigarettes, etc.).
• Choose the appropriate fuel and fill the gas tank.
• Wash the windshield, windows, headlights and backlights.
• Detect various problems (breakages, malfunctioning equipment, etc.), and notify the person in charge.

Performance criteria

• Observance of occupational health and safety rules
• Observance of environmental laws and regulations
• Compliance with work instructions
• Staying within the limits of the occupation
• Proper use of tools and instruments such as a pressure gauge
• Concern for customer safety

Tasks

• Check and top off the oil if necessary (choose the product, add the required quantity to the oil tank and replace the cap).
• Check and top off the other fluids if necessary (choose the product, add the required quantity to the appropriate tank and replace the cap).
• Check the tire pressure, add air if necessary, and check the tires for wear.
• Check the belt tension.
• Replace accessories (windshield wipers, bulbs, etc.).

Performance criteria

• Compliance with work instructions
• Courteous service
• Honesty
• Accurate calculations and data entered
• Proper use of computerized equipment

Tasks

• Receive money and give change.
• Use a cash register, computerized sales equipment or a point-of-sale terminal to receive payment by credit or debit card.
• Charge amounts to customers’ accounts.
• Give receipts, sales slips, transaction records, etc.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Proper use of tools and equipment
• Concern for client satisfaction.

Tasks

• Jump start a battery (open the hood, connect the jumper cables to the battery and disconnect them).
• Replace a tire (lift the vehicle to the required level using a manual or hydraulic jack, choose the tools, remove the tire, put the new tire on, tighten the lug nuts and lower the vehicle).
• Repair a flat tire (locate the puncture, sand the puncture site, apply an adhesive, and press the patch on firmly).
• Replace headlight bulbs.

Performance criteria

• Observance of occupational health and safety rules
• Compliance with work instructions
• Proper use of tools and equipment
• Concern for client satisfaction.
• Appropriate behaviour toward customers (aggressive individuals, etc.)

Tasks

• Answer drivers’ questions regarding location (read a map; use a Global Positioning System (GPS), a CB radio or cell phone).
• Remove any objects that could interfere with the movement of the tow truck.
• Direct traffic.
• Attach chains, steel cables and other accessories.
• Handle hydraulic and mechanical levers.

Performance criteria

• Compliance with occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Observance of rules with respect to hazardous materials
• Compliance with work instructions
• Proper application of work techniques
• Proper use of materials-handling equipment
• Concern for the safety of people and goods
• Careful handling of products

Tasks

• Choose the materials-handling equipment in accordance with the form and weight of the products.
• Check the condition of the materials-handling equipment.
• Lift boxes, bags, materials or any other cumbersome items and place them on the equipment.
• Move products.
• Place the products in the designated locations.
• Detect any problems and notify the person in charge.

Performance criteria

• Observance of occupational health and safety rules
• Observance of environmental laws and regulations
• Proper use of equipment and cleaning products
• Order and cleanliness

Tasks

• Put away materials and equipment.
• Put away products (containers of oil and other fluids, filters, etc.).
• Clean counters and workbenches.
• Pick up debris.
• Sweep and wash floors.
• Maintain public washrooms and make sure hygiene products are available.
• Sweep or remove snow around pumps and the parking area.
• Empty garbage cans.
• Dispose of used oil and hazardous materials.